Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Products with obvious signs of use will not be refunded for store credit.

Any item that is returned more than 30 days after purchase will not be refunded for store credit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, you will be issued store credit instead of a refund to your credit card or original method of payment. A 10% restocking fee is charged on all returns, and the amount will be deducted from your return.

Missing store credit
If you haven’t received your store credit, please contact us at hello@agequencher.com

Sale items (if applicable)
Only regular-priced items may be refunded for store credit; unfortunately, sale items cannot be refunded.

Replacements (if applicable)
We only offer replacements for defective or damaged items. We do not offer exchanges for other reasons.

Shipping
To return your product, you should mail your product to:
Age Quencher Solutions
206-1246 Yonge Street
Toronto Ontario.
M4T 1W7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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